Shipping Policy:

• We offer shipping services to most countries worldwide for all orders placed on our website.
• Orders are typically processed and shipped within 7 business days (excluding weekends and holidays) from the date of purchase/payment confirmation.
• We offer multiple shipping options such as standard shipping, expedited shipping, or overnight shipping. The available options and associated costs will be displayed at the checkout.
• Shipping costs will vary based on the destination, weight, and dimensions of the package.
• Once the order has been shipped, customers will receive a shipping confirmation email with tracking information, if available.
• Estimated delivery times will depend on the selected shipping method and the destination. Please note that these are estimates and not guaranteed delivery dates.
• We are not responsible for any delays in delivery caused by factors beyond our control, such as weather conditions, customs clearance, or carrier-related issues.
• In the event of a lost or undelivered package, please contact our customer service, and we will assist you in tracking down the package or arranging a replacement, if applicable.
• For international shipments, customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product or shipping prices.
• If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges to resend the package.

Return Policy:

• We accept returns only for damaged items.
• To be eligible for a return, the item must be unused and in the same condition as when it was received.
• Returns must be requested within 10 days of the delivery date.
• Customers must provide proof of purchase (receipt, order number, etc.) when requesting a return.
• Return shipping costs will be covered by the customer unless the item was received damaged.
• Once the returned item is received and inspected, a refund or replacement will be issued only if the damage is verified.
• Refunds will be processed using the original payment method.

Contact us for return address at info@merchmuse.shop

Need help?

Contact us at info@merchmuse.shop for questions related to refunds and returns.